FAQ

yes! Hestinn provides free shipping for most shipping destinations. You can find the shipping policy applicable to your order on the checkout page.

We use FedEx, UPS, and USPS for domestic orders, and DHL and Canada Post for international orders. Detailed shipping options are available at checkout.

We offer global shipping. For customers in the United States, orders are typically shipped from our Texas warehouse 2-5 business days after placement. If there is no stock available in Texas, we will ship your order from our European or Asian warehouses at no extra cost to you. You will receive a confirmation email with tracking information once your order has shipped.

Once we have received the product in our warehouse and checked everything is as it should be, we will make the refund* within a maximum of 15 days and will process it via the same payment method you used to make the purchase. This period can vary depending on the payment method used or due to the specific conditions of your bank. If 15 days pass and you haven’t received your refund, contact us here. 

*When you return an item for refund, you’ll get the full price you paid for the item back. However, you won’t be refunded for the delivery costs of the initial delivery. 

At Hestinn, we take pride in the quality of our products and are confident that you will find great satisfaction in the comfort of our bedding. If, however, you find yourself unsatisfied with yourhestinn.compurchase, the following guideline applies as applies.

Hestinn Deep Sleep Pillow Return Policy

Your Sleep, Our Commitment

At Hestinn, we're dedicated to providing you with the most comfortable sleep experience possible. If for any reason you're not completely satisfied with your deep sleep pillow, we offer a hassle-free return policy to give you peace of mind.

Return Policy Details

• 14-Day Money-Back Guarantee: You have 14 days from the date you received your order to return it for a full refund.
• No Questions Asked: We want you to be completely satisfied with your purchase, so there's no need for an explanation when returning your item.
• Return Conditions: The item must be returned in its original condition, unworn, unused, and with all tags attached. Please retain your original invoice or order number.
• Return Process: To initiate a return, please contact our customer support team at [service@hestinn.com] with your order number and reason for return. We will provide you with a return shipping label and instructions
• • Refunds: Once we've received and inspected your returned item, we'll process your refund. The refund will be credited back to your original payment method.
  • Exceptions:
    • Custom Products: Due to the custom nature of these products, returns are generally not accepted.
    • Promotional Items: Promotional items may have specific return policies. Please refer to the terms and conditions of the promotion.

  Why Choose Hestinn?

  • Sleep Focus: We understand the importance of sleep and are committed to providing you with the most comfortable sleep solutions.
  • Personalized Comfort: Our deep sleep pillows are designed with advanced memory foam technology to provide personalized support for your unique body shape.
  • Hassle-Free Returns: Our return policy is designed to make your shopping experience as easy as possible.

  Tips for a Better Night's Sleep

  • Break-in Period: Allow 2-3 weeks for your memory foam pillow to adjust to your body shape.
  • Sleep Environment: Create a quiet, dark, and cool sleep environment to enhance your sleep quality.
  • Consult a Professional: If you have ongoing sleep issues, consult with a healthcare professional.

  Contact Us

  If you have any questions about our return policy, please don't hesitate to contact our customer support team:

  • Email: [service@hestinn.com]
  • Phone: [1 424-366-8207]

  Hestinn. Your Sleep Partner.

Your satisfaction is our priority.If you're not completely happy with your purchase, we'll make it right. Enjoy free return shipping and a full refund on the product price."

It's normal to receive your order in multiple shipments, especially for larger orders. If you haven't received all of your items within a few days of the first delivery, please let us know.

Here's what you can do:

1. Check your shipping confirmation: Review your order confirmation email for any additional delivery details or tracking information.
2. Check your shipping address: Ensure that all parts of your shipping address are correct.
3. Contact our customer support: If you still haven't received your complete order, please reach out to our customer support team. They'll be happy to assist you in tracking down your missing items.

We apologize for any inconvenience and appreciate your patience.

Here are some reasons why your order might arrive in multiple shipments:

• Different suppliers: Sometimes, items in your order come from different suppliers, which can result in multiple shipments.
• Large order size: For larger orders, the items may be shipped in separate packages to ensure safe delivery.
• Logistical reasons: There may be logistical reasons, such as weight or size restrictions, that require your order to be split into multiple shipments.

We're committed to ensuring you receive your entire order as quickly as possible.